Customer-Centric Banking Associate - Growth & Impact

NBT Bancorp Inc.; Indiana (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Health Insurance

Dental and Vision Coverage

401(k) with employer matching

Job summary

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and handle routine transactions efficiently. The role involves identifying customer needs, referring opportunities to appropriate partners, and supporting basic deposit account openings.

We value strong listening and communication skills, teamwork, and the ability to work in a fast-paced environment. NBT Bank emphasizes community involvement and comprehensive benefits for full-time staff.

Qualifications

• High School Diploma or Equivalent; at least 1 year in banking or related sales/customer service.
• Excellent listening and communication skills.
• Ability to identify and discuss customer needs.
• Strong teamwork and adaptability in a fast-paced environment.
• Proficient computer skills.

Responsibilities

• Process routine transactions and account servicing with accuracy and efficiency.
• Identify customer needs and refer opportunities to business partners.
• Engage in community events supporting CRA.
• Perform other duties as assigned.

Skills

Listening skills

Communication skills

Needs assessment

Organization

Interpersonal skills

Problem solving

Teamwork

Computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and handle routine transactions efficiently. The role involves identifying customer needs, referring opportunities to appropriate partners, and supporting basic deposit account openings.

We value strong listening and communication skills, teamwork, and the ability to work in a fast-paced environment. NBT Bank emphasizes community involvement and comprehensive benefits for full-time staff.