Client-Focused Banking Associate — Career Growth

NBT Bancorp Inc.; New Milford (CT); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Generous Paid Time Off

401(k) with employer matching

Health Insurance

Employee discount

Job summary

NBT Bank in New Milford, CT seeks a Relationship Banking Associate to deliver high-quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and support basic deposit account openings as required.

The role emphasizes selling opportunities, teamwork, and adherence to policy while maintaining security controls and providing responsive service to internal and external customers.

Qualifications

• Excellent listening & communication skills.
• Ability to discuss customer needs and identify opportunities.
• Strong organizational and interpersonal skills; problem solving.
• Ability to work in a fast paced environment and as part of a team.
• Proficient computer skills.

Responsibilities

• 65%: Process routine transactions and customer/account servicing with accuracy and efficiency.
• 25%: Identify customer opportunities, conduct sales calls, and refer to partners as needed.
• 5%: Participate in community events supporting CRA.
• 5%: Perform other duties as assigned.

Skills

Communication

Listening

Sales awareness

Customer service

Teamwork

Problem solving

Typing/Computer proficiency

Education

High School Diploma or Equivalent

Job description

NBT Bank in New Milford, CT seeks a Relationship Banking Associate to deliver high-quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and support basic deposit account openings as required.

The role emphasizes selling opportunities, teamwork, and adherence to policy while maintaining security controls and providing responsive service to internal and external customers.