Customer‑Focused Bank Teller – Grow Your Career

Citizens; Washington (Washington County); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Charitable donation match

Health insurance

401K with match

Tuition assistance

Job summary

Citizens in Washington state is seeking a Teller to greet customers, demonstrate mobile app and ATM usage, and assist with everyday banking needs. You will deliver personalized advice, connect customers to Bankers as needed, and ensure compliance with cash handling and regulations.

This role emphasizes service, accuracy, and building lasting relationships with customers. Hours per week are 40, with work schedule varying by branch and potential evenings or weekends.

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Greet customers in lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals and connect them to Bankers when needed.
• Educate customers on Citizens products and benefits and respond to questions and concerns.
• Follow all financial policies and procedures, including proper cash handling and applicable laws.

Skills

Customer service

Cash handling

Digital payments

Communication skills

Problem solving

Education

High School diploma or GED

Job description

Citizens in Washington state is seeking a Teller to greet customers, demonstrate mobile app and ATM usage, and assist with everyday banking needs. You will deliver personalized advice, connect customers to Bankers as needed, and ensure compliance with cash handling and regulations.

This role emphasizes service, accuracy, and building lasting relationships with customers. Hours per week are 40, with work schedule varying by branch and potential evenings or weekends.