Customer-Focused Bank Teller | Cash Handling & Service

Tompkins Bank & Trust; City of Ithaca (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k match

Profit sharing

Paid time off

Holidays

Tuition Reimbursement

Free parking

Employee referrals

Job summary

Tompkins Bank & Trust is seeking a branch associate in Ithaca, NY to support paying and receiving functions. You will process deposits, withdrawals, loan and credit card payments, and cashier’s checks, while maintaining accuracy and compliance with policies.

You’ll balance cash, respond to customer inquiries, and reference reports such as CTRs and Bank Secrecy. This role may involve after-hours shifts and occasional branch transfers to meet needs.

Qualifications

• High School Diploma or GED.

Responsibilities

• Accept and process deposit transactions.
• Cash checks and process withdrawal transactions within approved authority and operating policy.
• Sell Cashier’s Checks.
• Redeem EE Savings Bonds.
• Issue approved cash advances on Company accepted credit cards.
• Transfer funds between accounts as required.
• May accept and process utility payments.
• Accept and process all types of loan payments and credit card payments.
• Maintain an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly and efficiently on a daily basis.
• Prepare and review reports relating to the function, e.g. Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
• Process night deposit, mail deposit, ATM deposit and courier deposit transactions
• Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.
• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
• Verify and wrap coin and/or currency for vault control purposes.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that the unit and all personnel adhere to the same.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open and close the branch as required.
• If necessary, team members may be required to float to other branches to meet business needs
• All other duties as assigned.

Skills

Cash handling

Customer service

Organizational skills

Problem-solving

Communication skills

Follow precise directions

Teller equipment

Banking systems

Proficient PC skills

Typing

Education

High School Diploma or GED

Tools

Teller equipment

Banking systems

Office machines

Job description

Tompkins Bank & Trust is seeking a branch associate in Ithaca, NY to support paying and receiving functions. You will process deposits, withdrawals, loan and credit card payments, and cashier’s checks, while maintaining accuracy and compliance with policies.

You’ll balance cash, respond to customer inquiries, and reference reports such as CTRs and Bank Secrecy. This role may involve after-hours shifts and occasional branch transfers to meet needs.