Customer-Centric Teller: Transactions & Service

Tompkins Financial Corporation; Pennsylvania; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Financial Corporation is seeking a Teller I to enhance customer experience at the branch through accurate transaction processing, cash handling, and proactive service. You will engage customers, resolve routine concerns, and connect clients with financial solutions while maintaining compliance with bank policies.

The role requires the ability to balance cash, work across multiple tasks, and support ongoing branch operations.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Demonstrated customer service skills delivering an exceptional client experience.
• Strong organizational, communication, and problem-solving abilities.
• Ability to follow detailed procedures and instructions accurately.
• Ability to operate teller equipment and learn banking systems efficiently.
• Proficient computer skills and general technology literacy.

Responsibilities

• Greet customers in a friendly, professional, and courteous manner.
• Deliver exceptional service and resolve routine customer concerns promptly.
• Create meaningful customer interactions by understanding needs and providing solutions.
• Respond to customer inquiries regarding accounts, balances, and transactions.
• Process deposits, withdrawals, check cashing transactions, transfers, loan payments, and credit card payments.
• Issue cashier’s checks, approved cash advances, and other authorized transactions.
• Provide safe deposit box services and other routine retail banking services.
• Balance cash drawers and maintain accurate daily settlements.
• Verify, wrap, and maintain coin and currency inventories.
• Adhere to all banking regulations, internal controls, policies, and procedures.
• Prepare and review required reports, including applicable regulatory documentation.
• Exercise sound judgment to help prevent losses and reduce fraudulent activity.
• Support the safety, security, and compliance objectives of the organization.
• Partner with internal departments to resolve operational issues efficiently.
• Stay informed of operational and procedural changes.
• Maintain flexibility to support branch staffing needs, including assignments at other locations.
• Support branch schedules, opening and closing duties, and other assigned responsibilities.
• Contribute to special initiatives and ad hoc assignments that support evolving business needs and personal professional development.

Skills

Cash handling

Customer service

Communication

Problem solving

Procedures

Teller equipment

Computer skills

Education

High school diploma or GED

Tools

Banking software

Job description

Tompkins Financial Corporation is seeking a Teller I to enhance customer experience at the branch through accurate transaction processing, cash handling, and proactive service. You will engage customers, resolve routine concerns, and connect clients with financial solutions while maintaining compliance with bank policies.

The role requires the ability to balance cash, work across multiple tasks, and support ongoing branch operations.