Bank Teller: Customer Experience & Transactions

Tompkins Bank & Trust; City of Auburn (NY); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking throughout Tompkins Bank

Employee Referrals

Résumé du poste

Tompkins Bank & Trust is seeking a Teller to enhance customer experiences at the branch through friendly service, accurate cash handling, and efficient transactions. You will greet customers, process deposits and withdrawals, and provide routine banking services while maintaining compliance and risk controls.

The role includes balancing cash drawers, supporting daily branch operations, and collaborating with internal teams to resolve issues.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Demonstrated customer service skills delivering an exceptional client experience.
• Strong organizational, communication, and problem-solving abilities.
• Ability to follow detailed procedures and instructions accurately.
• Ability to operate teller equipment and learn banking systems efficiently.
• Proficient computer skills and general technology literacy.

Responsabilités

• Greet customers in a friendly, professional, and courteous manner.
• Deliver exceptional service and resolve routine customer concerns promptly.
• Create meaningful customer interactions by understanding needs and providing solutions.
• Respond to customer inquiries regarding accounts, balances, and transactions.
• Process deposits, withdrawals, check cashing transactions, transfers, loan payments, and credit card payments.
• Issue cashier’s checks, approved cash advances, and other authorized transactions.
• Provide safe deposit box services and other routine retail banking services.
• Balance cash drawers and maintain accurate daily settlements.
• Verify, wrap, and maintain coin and currency inventories.
• Support branch operational effectiveness through accurate recordkeeping and controls.
• Adhere to all banking regulations, internal controls, policies, and procedures.
• Prepare and review required reports, including applicable regulatory documentation.
• Exercise sound judgment to help prevent losses and reduce fraudulent activity.
• Support the safety, security, and compliance objectives of the organization.
• Partner with internal departments to resolve operational issues efficiently.
• Stay informed of operational and procedural changes.
• Maintain flexibility to support branch staffing needs, including assignments at other locations.
• Support branch schedules, opening and closing duties, and other assigned responsibilities.
• Contribute to special initiatives and ad hoc assignments that support evolving business needs and personal professional development.

Connaissances

Customer service

Cash handling

Communication skills

Organizational skills

Problem solving

Tech literacy

Teller operations

Formation

High school diploma or GED

Description du poste

Tompkins Bank & Trust is seeking a Teller to enhance customer experiences at the branch through friendly service, accurate cash handling, and efficient transactions. You will greet customers, process deposits and withdrawals, and provide routine banking services while maintaining compliance and risk controls.

The role includes balancing cash drawers, supporting daily branch operations, and collaborating with internal teams to resolve issues.