SERVICE ADVISOR

Jim Ellis Chevrolet Atlanta; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Paid time off

Referral program

Medical insurance

Dental insurance

Vision insurance

401k

Lunch on Saturdays

Career advancement

Training

Disability insurance

Employee assistance program

Life insurance

Job summary

Jim Ellis Chevrolet Atlanta is seeking a Service Advisor to act as a communication bridge between customers and technicians, documenting symptoms and required repairs, and preparing repair orders.

You will verify warranty coverage, explain exclusions, and keep customers informed on timelines and costs. Prior CDK experience and general vehicle knowledge are a plus; we offer benefits and growth opportunities.

Qualifications

• Must have high school diploma or equivalent preferred.
• Authorized to work in the US with valid driver's license.
• Experience as a Service Advisor is preferred.

Responsibilities

• Act as liaison between customer and technician to clarify service needs.
• Verify warranty coverage and explain provisions.
• Develop estimates for materials, labor, and deductibles.
• Prepare repair orders with symptoms and required services.
• Communicate repair needs and completion timelines to customers.
• Administer manufacturer warranty on qualifying repairs.
• Provide explanations for service recommendations and costs.

Skills

Customer service

CDK experience

Communication

Multi-tasking

Valid driver’s license

Education

High school diploma or equivalent

Job description

Service Advisor - Jim Ellis Chevrolet

What Jim Ellis Can Offer You

• Weekly Pay Checks + Bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Highly competitive pay and productive shop
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi-task in a fast-paced work environment
• Basic mechanical understanding of a vehicle

We are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR.