Customer-Focused Automotive Service Advisor (ASE)

US Lawns; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

FREE WELLNESS PLAN

Health Insurance

Health Gap Insurance

TeleMedicine/TeleHealth

HSA (Health Savings Account)

Dental Insurance

Vision Insurance

Disability Insurance (Short Term and+

Disability Insurance (Short Term and)

Supplemental Insurance

Term Life Insurance with AD&D

EAP (Employee Assistance Program)

401K Retirement Plan Offered by John  

Identity and Fraud Protection

Pet Insurance

Paid Holidays

Vacation Pay

Birthday Pay

Job summary

Southern Auto Group seeks an Automotive Service Advisor or Customer Service representative to schedule service, guide repairs, and keep customers informed. The role emphasizes accurate communication between customers and technicians, with a focus on fast, safe vehicle return and world-class service.

The ideal candidate will have a high school diploma or GED, automotive training or experience, and a clean driving record.

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience.
• One year of dealer-level or large facility experience preferred.
• ASE certification (or willing to obtain certification).
• Broad scope of automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance.
• Pleasant/friendly demeanor and an outgoing personality.
• Highly professional and dependable.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Ability to drive both automatic and standard-transmission vehicles is a plus.
• Basic computer and internet skills.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required to educate/train new staff members.
• Performs other duties as assigned.

Skills

Excellent communication

Customer service

Problem-solving

Interpersonal skills

Teamwork

Professional appearance

Dependability

Computer and internet skills

Driver's license

Education

High school diploma or GED

Post-secondary automotive training or equivalent

ASE certification (or willing to obtain)

Job description

Southern Auto Group seeks an Automotive Service Advisor or Customer Service representative to schedule service, guide repairs, and keep customers informed. The role emphasizes accurate communication between customers and technicians, with a focus on fast, safe vehicle return and world-class service.

The ideal candidate will have a high school diploma or GED, automotive training or experience, and a clean driving record.