Automotive Service Advisor: Customer Experience Pro

pagjobs; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k plan

Career growth opportunities

Job summary

Penske Honda, part of Penske Automotive Group, seeks a Service Advisor to connect customers with the service team, schedule appointments, review service history, and clearly explain maintenance and cost estimates. You will be the critical link ensuring transparent communication and a world-class service experience.

Qualified candidates will demonstrate a passion for customer care, teamwork, and accurate cost estimation in a fast-paced shop environment.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Serve as liaison between customer and service department; schedule appointments; review service history.
• Explain maintenance/repair needs and provide accurate cost estimates to customers.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Time management

Attention to detail

Automotive knowledge

Education

High school diploma or equivalent

Job description

Penske Honda, part of Penske Automotive Group, seeks a Service Advisor to connect customers with the service team, schedule appointments, review service history, and clearly explain maintenance and cost estimates. You will be the critical link ensuring transparent communication and a world-class service experience.

Qualified candidates will demonstrate a passion for customer care, teamwork, and accurate cost estimation in a fast-paced shop environment.