Automotive Service Advisor - Customer-First Repairs & Estimates

Holman; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) match

PTO

Paid Holidays

Parental leave

Job summary

Holman is seeking a Service Advisor for AutoPark Honda to join the Holman family. You will prepare service estimates, schedule appointments, and communicate with customers about repairs and fees.

The role requires a high school diploma or GED and 1 year of experience in service advisory; familiarity with CDK or Reynolds and Reynolds software is preferred. Holman offers comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or GED required.
• 1 year experience in a service advisor role or express service advisor preferred.
• Familiarity with dealership processes and customer service standards is a plus.

Responsibilities

• Prepare service estimates and present to customers.
• Schedule appointments and handle phone inquiries.
• Walk around vehicles and identify service needs.
• Present multi-point inspection results and recommended services.
• Provide outstanding customer service per dealership policies.

Skills

Customer service

Sales

Communication

CRM software

Education

High School Diploma or GED

Tools

CDK

Reynolds & Reynolds

Job description

Holman is seeking a Service Advisor for AutoPark Honda to join the Holman family. You will prepare service estimates, schedule appointments, and communicate with customers about repairs and fees.

The role requires a high school diploma or GED and 1 year of experience in service advisory; familiarity with CDK or Reynolds and Reynolds software is preferred. Holman offers comprehensive benefits and a supportive team environment.