Customer-Focused Auto Service Advisor | Pay & Incentives

Cardinalewaymazdamesa; Corona (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Incentives

Medical insurance

Paid time off

Job summary

Cardinaleway Mazda Mesa in Corona, CA is seeking an experienced Hyundai Service Advisor to be the primary contact for customers in the service department. You will help customers understand maintenance needs and communicate repair options, costs, and timelines.

Ideal candidates have strong customer service, solid automotive knowledge, and are organized enough to manage multiple repair orders while keeping customers informed throughout the service process. Weekend availability is preferred.

Qualifications

• Hyundai dealership experience is a plus.
• Strong customer-service and communication skills.
• Ability to explain automotive repairs in an easy-to-understand manner.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Basic understanding of automotive systems and maintenance.
• Valid driver's license with an acceptable driving record.
• Ability to work Saturdays and flexible hours as required.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen to customers' concerns and accurately document vehicle symptoms and requested services.
• Conduct vehicle walkarounds and identify recommended maintenance or repair needs.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Explain recommended repairs and maintenance clearly to customers.
• Obtain customer authorization before performing additional work.
• Communicate regularly with customers regarding repair status and changes to estimated costs.
• Coordinate with technicians and the service department to ensure timely completion of repairs.
• Review completed work with customers and explain services performed.
• Schedule future maintenance appointments and follow up with customers as needed.
• Maintain strong CSI/customer satisfaction scores.
• Meet or exceed individual and department sales and performance objectives.
• Stay current on Hyundai vehicles, maintenance schedules, warranty procedures, recalls, and service programs.

Skills

Customer service

Communication

Repair explanations

Organization

Time management

Saturday shifts

Driver's license

Automotive knowledge

Job description

Cardinaleway Mazda Mesa in Corona, CA is seeking an experienced Hyundai Service Advisor to be the primary contact for customers in the service department. You will help customers understand maintenance needs and communicate repair options, costs, and timelines.

Ideal candidates have strong customer service, solid automotive knowledge, and are organized enough to manage multiple repair orders while keeping customers informed throughout the service process. Weekend availability is preferred.