SERVICE ADVISORCARDINALE MAZDA - SALINAS

Cardinale Automotive Group; Salinas (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision after 90 days

401k provided by Empower

Life Insurance provided

Descripción de la vacante

Cardinale Automotive Group seeks a Service Advisor to manage service appointments, repair orders, and customer needs for Volkswagen and Mazda brands across two dealerships. You will take ownership of the customer experience and ensure a smooth Drive Lane flow with attentive concierge support, while coordinating with technicians and management.

You will explain repairs clearly, maintain high customer satisfaction, and uphold company policies, processes, and warranty workflows in a fast-paced,

Formación

• Automotive service experience required.
• Knowledge of automotive maintenance, repairs, and service procedures.
• Strong customer service and communication skills.
• Ability to explain recommended repairs and services clearly to customers.

Responsabilidades

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Conocimientos

Automotive knowledge

Customer service

Communication

Teamwork

Independent work

Descripción del empleo

Service Advisor

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

• The ideal candidate must be comfortable working with both Volkswagen and Mazda brands simultaneously, managing service appointments, repair orders, and customer needs for both dealerships.

What We Offer

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Automotive service experience required
• Knowledge of automotive maintenance, repairs, and service procedures
• Strong customer service and communication skills
• Ability to explain recommended repairs and services clearly to customers
• Work independently and collaboratively with technicians and management
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.