Customer-Focused Auto Service Advisor

Antwerpen Automotive Group; Sykesville (MD); In loco; USD 40.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Paid time off

Career development

Employee discounts on services

Descrizione del lavoro

Antwerpen Chevrolet in Eldersburg, MD is seeking a Service Advisor who serves as the primary liaison between customers and the service department. You will interpret customer needs, coordinate service appointments, and communicate between customers and technicians to ensure timely, quality service delivery.

The ideal candidate has strong communication and multitasking skills, knowledge of automotive service practices, and a valid driver’s license.

Competenze

• Prior experience as a service advisor in an automotive dealership or service center preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Knowledge of automotive service practices and terminology.

Mansioni

• Greet customers promptly and courteously, assessing their service needs.
• Explain vehicle problems and recommended services to customers in clear terms.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and manage workflow between customers and service technicians.
• Maintain accurate records of customer interactions, payments, and vehicle service history.
• Address customer concerns and follow up to ensure satisfaction.
• Collaborate with the parts department to ensure availability of necessary components for repairs.
• Stay updated on Hyundai products, services, and industry standards to provide informed recommendations.

Descrizione del lavoro

Antwerpen Chevrolet in Eldersburg, MD is seeking a Service Advisor who serves as the primary liaison between customers and the service department. You will interpret customer needs, coordinate service appointments, and communicate between customers and technicians to ensure timely, quality service delivery.

The ideal candidate has strong communication and multitasking skills, knowledge of automotive service practices, and a valid driver’s license.