Bilingual Auto Service Advisor — Drive Service Excellence

Freeland Chevy Superstore; Antioch (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability insurance

401K

Paid vacation

Paid sick days

Job summary

Freeland Chevrolet is seeking a bilingual Service Advisor to help customers with their transportation needs and coordinate with technicians. The role emphasizes accurate cost estimates, thorough vehicle information gathering, and ensuring smooth job progression throughout the day.

Ideal candidates demonstrate exceptional customer service, strong communication, attention to detail, and comfort with modern technology. A long-term commitment to growth within the organization is valued.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Great communication skills.
• Attention to detail.
• Comfortable with latest technology.
• Past experience as a Service Advisor or related role is desired.
• High energy level and desire to serve.
• Commitment to a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Help our customers solve their transportation needs.
• Obtain vehicle information
• Dispatch work to technicians
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time and parts estimated arrival
• Monitor the progress of each vehicle throughout the day
• Verify that the final invoice reconciles with the work performed on the repair order

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Customer-focused

Job description

Freeland Chevrolet is seeking a bilingual Service Advisor to help customers with their transportation needs and coordinate with technicians. The role emphasizes accurate cost estimates, thorough vehicle information gathering, and ensuring smooth job progression throughout the day.

Ideal candidates demonstrate exceptional customer service, strong communication, attention to detail, and comfort with modern technology. A long-term commitment to growth within the organization is valued.