Customer-Focused Auto Service Advisor

The Juris Agency; Shorewood (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

Ron Tirapelli Ford in Joliet, IL is seeking a friendly Automotive Service Advisor to connect customers with our expert technicians and keep service moving smoothly. You will greet guests, listen to concerns, present clear estimates, schedule repairs, and keep customers informed every step of the way.

This role emphasizes teamwork, accuracy, and a customer-first mindset in a fast-paced shop environment. We offer a supportive environment with hands-on training, health and retirement benefits, and

Qualifications

• Previous experience in a Service Advisor or customer service role in Automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with automotive terminology and service processes is a plus.
• Proficient with computer software including service management systems.
• Valid driver’s license.

Responsibilities

• Greet customers promptly and professionally when they bring their vehicles in for service.
• Listen to customer concerns, assess their needs, and provide accurate service recommendations.
• Prepare and explain estimates for service and repairs clearly and transparently.
• Coordinate with technicians to schedule and monitor vehicle repairs and maintenance.
• Keep customers informed about the status of their vehicles throughout the service process.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Handle customer inquiries and resolve problems efficiently, ensuring customer satisfaction.
• Promote additional services and upsell when appropriate to enhance the customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Automotive terminology

Tools

Service management software

Job description

Ron Tirapelli Ford in Joliet, IL is seeking a friendly Automotive Service Advisor to connect customers with our expert technicians and keep service moving smoothly. You will greet guests, listen to concerns, present clear estimates, schedule repairs, and keep customers informed every step of the way.

This role emphasizes teamwork, accuracy, and a customer-first mindset in a fast-paced shop environment. We offer a supportive environment with hands-on training, health and retirement benefits, and