Asset Protection Pro — Safe & Welcoming Store Presence

Macy's, Inc.; Rancho Cucamonga (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Macy's, Inc. is seeking an Asset Protection Officer to maintain a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you will deter theft, identify risks, and partner with store teams to deliver a positive customer experience.

This entry-level role emphasizes presence with purpose—greeting customers, protecting assets, and supporting team safety while upholding company policies and standards.

Qualifications

• Flexibility to work days, evenings, weekends, and holidays.
• Clear communication with customers, colleagues, and supervisors.
• Ability to read and understand employment policies in English.
• Strong situational awareness to stay calm during incidents.
• Ability to handle confidential information with discretion.
• Comfort using security devices and two-way communication tech.

Responsibilities

• Serve as a visible, welcoming presence at store entrances and high-traffic areas.
• Deterrence of theft and identification of suspicious activity while remaining customer-focused.
• Partner with Asset Protection leaders to support safety, service, and shrink reduction.
• Respond calmly to incidents and assist with basic first aid if needed.
• Document incidents, audits, and events with timely reports.
• Follow policies on apprehensions, evidence handling, and confidentiality.

Skills

Availability

Communication

English policies

Situational awareness

Discretion

Technology use

Job description

Macy's, Inc. is seeking an Asset Protection Officer to maintain a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you will deter theft, identify risks, and partner with store teams to deliver a positive customer experience.

This entry-level role emphasizes presence with purpose—greeting customers, protecting assets, and supporting team safety while upholding company policies and standards.