Asset Protection Specialist: Safe, Welcoming Presence

Macy's, Inc.; Kennewick (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Macy's, Inc. is seeking an Asset Protection Officer to be a visible, welcoming presence in the store, helping deter theft, assist with safety, and support the overall customer experience.

You will engage with customers and colleagues, monitor high-traffic areas, and collaborate with Asset Protection leaders to protect assets and ensure safety. This is an entry-level role focused on service with purpose.

Qualifications

• Must have flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Comfort using technology and two-way communication devices.

Responsibilities

• Serve as a visible and reassuring presence at store entrances and high-traffic areas.
• Deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Document theft, accidents, audits, and other incidents through accurate and timely reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Support a culture of safety and service by partnering with store teams and responding appropriately to customer and colleague needs.
• Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
• Respond to medical situations and help facilitate basic first aid for customers and colleagues.
• Provide testimony in criminal or civil legal proceedings, as needed.

Skills

Flexible availability

Effective communication

Reading employment policies

Situational awareness

Discretion and integrity

Technology use

Customer service mindset

Tools

Two-way radios

Job description

Macy's, Inc. is seeking an Asset Protection Officer to be a visible, welcoming presence in the store, helping deter theft, assist with safety, and support the overall customer experience.

You will engage with customers and colleagues, monitor high-traffic areas, and collaborate with Asset Protection leaders to protect assets and ensure safety. This is an entry-level role focused on service with purpose.