Asset Protection & Safety Ambassador

Macy's, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Macy's, Inc. is seeking an Asset Protection Officer to maintain a safe and welcoming shopping environment. You will be stationed at entrances and high-shortage areas, deter theft, and support store teams to deliver a positive experience for customers and colleagues.

This entry-level role emphasizes presence with purpose, engaging customers, and responding calmly during incidents while protecting business interests.

Qualifications

• Must Have: Flexible availability including days, evenings, weekends and holidays; Ability to communicate effectively with customers, colleagues and supervisors; Ability to read and understand employment policies, safety rules and procedures in English; Strong situational awareness and ability to remain calm and service-focused during incidents; Ability to handle confidential information with discretion and integrity; For jobs in New York, a current New York State Security Guard License is required; Comfort using technology and two-way devices.

Responsibilities

• Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Use technology and two-way communication devices to stay connected and support timely response.
• Document theft, accidents, audits, and other incidents through accurate reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.

Job description

Macy's, Inc. is seeking an Asset Protection Officer to maintain a safe and welcoming shopping environment. You will be stationed at entrances and high-shortage areas, deter theft, and support store teams to deliver a positive experience for customers and colleagues.

This entry-level role emphasizes presence with purpose, engaging customers, and responding calmly during incidents while protecting business interests.