Customer-Focused Appraisal Specialist | Commission Eligible

CarMax; Sterling (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

CarMax in Sterling, VA is hiring an Appraisal Specialist to deliver exceptional customer experiences and guide customers through the appraisal process with confidence and professionalism.

You will build rapport with diverse customers, collect data accurately, and input it to support appraisal offers while maintaining composure in a fast-paced environment. This hourly role requires flexibility for nights, weekends, and holidays.

Qualifications

• Proven ability to deliver exceptional customer service in a dynamic environment.
• Strong attention to detail for reading, interpreting, and transcribing data accurately.
• Ability to multitask and stay organized in a high-energy, fast-paced setting.
• Excellent verbal communication and listening skills for engaging with customers and team members.
• Completion of CarMax training and participation in scheduled meetings.
• Physical capability to walk, bend, and stand for extended periods, including outdoor work in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays, while wearing CarMax-provided work attire.

Responsibilities

• Deliver outstanding customer service throughout every interaction.
• Build rapport quickly with diverse customers and confidently explain the CarMax appraisal process.
• Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
• Advocate for CarMax, clearly sharing why we’re the smart choice for selling a car.
• Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
• Accurately collect and input data to support precise appraisal offers and maintain composure under pressure, ensuring a positive experience in challenging situations.
• Follow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Multitasking

Verbal communication

Attendance & training

Physical stamina

Flexible availability

Job description

CarMax in Sterling, VA is hiring an Appraisal Specialist to deliver exceptional customer experiences and guide customers through the appraisal process with confidence and professionalism.

You will build rapport with diverse customers, collect data accurately, and input it to support appraisal offers while maintaining composure in a fast-paced environment. This hourly role requires flexibility for nights, weekends, and holidays.