Appraisal Specialist - Commission Eligible

CarMax Business Services; Houston, Northern (TX, KY); Hybrid; USD 14,000 - 18,000; Full time

Benefits offered by this job

Commission eligibility

Paid time off

Job summary

CarMax is hiring an Appraisal Specialist in Houston to deliver outstanding customer service and guide customers through the appraisal process with confidence.

The role emphasizes accurate data collection, clear communication, and the ability to manage multiple tasks in a fast-paced environment. You will work with CarMax processes while upholding EH&S standards and provide exceptional experiences in every interaction.

Qualifications

• Proven ability to deliver exceptional customer service in a dynamic environment.
• Strong attention to detail for reading, interpreting, and transcribing data accurately.
• Ability to multitask and stay organized in a high-energy, fast-paced setting.
• Excellent verbal communication and listening skills for engaging with customers and team members.
• Completion of CarMax training and participation in scheduled meetings.
• Physical capability to walk, bend, and stand for extended periods, including outdoor work in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays, while wearing CarMax-provided work attire.

Responsibilities

• Deliver outstanding customer service throughout every interaction.
• Build rapport quickly with diverse customers and confidently explain the CarMax appraisal process.
• Communicate effectively in-person and by phone to understand customer motivations and follow up with undecided sellers.
• Advocate for CarMax, clearly sharing why we’re the smart choice for selling a car.
• Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
• Accurately collect and input data to support precise appraisal offers and maintain composure under pressure, ensuring a positive experience in challenging situations.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Multitasking

Verbal communication

Training completion

Physical stamina

Flexible schedule

Job description

CarMax is hiring an Appraisal Specialist in Houston to deliver outstanding customer service and guide customers through the appraisal process with confidence.

The role emphasizes accurate data collection, clear communication, and the ability to manage multiple tasks in a fast-paced environment. You will work with CarMax processes while upholding EH&S standards and provide exceptional experiences in every interaction.