Appraisal Specialist

CarMax Business Services; Sterling (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in Sterling, Virginia is looking for a customer-focused individual to assist in the appraisal process. This role requires delivering exceptional service, building rapport quickly, and multitasking in a fast-paced environment. Candidates should possess strong communication skills and the ability to handle pressure while engaging with customers. Flexible work hours may include nights and weekends. Join CarMax to help provide smart choices for our customers.

Qualifications

• Ability to deliver exceptional customer service.
• Read, interpret and transcribe data to maintain accurate records.
• Speak and listen effectively with customers.

Responsibilities

• Provide exceptional service throughout the customer experience.
• Establish rapport quickly with all types of customers.
• Facilitate steps of the appraisal process.

Skills

Exceptional customer service

Effective communication

Multi-tasking

Teamwork

Ability to cope with pressure

Job description

7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166

General Summary:

Under limited supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Principle Duties and Responsibilities:

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice.
• Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
• The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.
• Building and maintaining strong relationships and demonstrating excellent teamwork.

Job Specifications:

Work requires ability to:

• Deliver exceptional customer service
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Complete CarMax provided training and attend scheduled meetings

Working Conditions:

• Pleasant but busy at times noisy sales floor
• Requires walking, bending or standing for extended periods of time
• Ability to work outdoors or in any inclement weather for several hours
• Flexible work hours with shifts that may include nights, weekends, holidays
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)
• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.