Customer-Focused Admin Assistant - Contract Role

AppleOne Employment Services; Denton (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career training and development

Job summary

AppleOne Employment Services in Denton, TX is seeking an Administrative Assistant / CSR for a contract/temporary position. The role focuses on handling high-volume customer communications by phone, email, and in person, while supporting daily office operations and payments processing in a professional environment.

The successful candidate will assist customers, direct inquiries to the right department, and maintain accuracy in service requests and mail handling.

Qualifications

• 2+ years of customer service experience in a corporate environment.
• Strong communication skills, including active listening and clear verbal and written communication.
• Ability to multitask, manage time effectively, and prioritize competing responsibilities.
• Attention to detail when processing payments and documentation.

Responsibilities

• Manage heavy phone traffic and provide professional customer support by phone, email, and in person.
• Assist customers with service requests, questions, payment processing, and general inquiries.
• Direct internal and external customers to the appropriate department, resource, or team member.
• Process drop box payments, post payments accurately, and handle incoming and outgoing mail.
• Identify customer needs, resolve issues when possible, and apologize concerns tactfully when needed.
• Perform routine administrative and clerical duties to support daily office operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Independent work

Team player

Problem-solving

Tech-savvy

Tools

Office software

Payment processing systems

Job description

AppleOne Employment Services in Denton, TX is seeking an Administrative Assistant / CSR for a contract/temporary position. The role focuses on handling high-volume customer communications by phone, email, and in person, while supporting daily office operations and payments processing in a professional environment.

The successful candidate will assist customers, direct inquiries to the right department, and maintain accuracy in service requests and mail handling.