Customer Focus Program Manager — Lead Delivery & Strategy

Plexus Corp.; Buffalo Grove (IL); On-site; USD 94,000 - 141,000; Full time

Job summary

Plexus Corp. in Buffalo Grove, IL is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas, guiding the Customer Focus Team and managing day-to-day relationships.

You will serve as the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments, quarterly business reviews, site visits, and cost and quality improvements across the organization.

Qualifications

• Bachelor’s Degree with 6+ years of related experience.
• An equivalent combination of education and/or experience will be considered.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education

Bachelor’s Degree

Job description

Plexus Corp. in Buffalo Grove, IL is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas, guiding the Customer Focus Team and managing day-to-day relationships.

You will serve as the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments, quarterly business reviews, site visits, and cost and quality improvements across the organization.