Program Manager

Plexus Corp.; Neenah (WI); On-site; USD 85,000 - 128,000; Full time

Job summary

Plexus Corp. is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas. You will head the Customer Focus Team and manage day-to-day customer relationships, acting as the voice of Plexus to the customer and vice versa.

Primary responsibilities include aligning delivery commitments, conducting quarterly reviews, site visits, and driving improvements through Plexus Core Values. Bachelor’s degree plus 6+ years of related experience preferred.

Qualifications

• Bachelor’s Degree with 6 or more years of related experience preferred.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensure team understands goals and can resolve issues.
• Lead interactions with customers on delivery commitments, quarterly reviews, site visits, PPV and NRE.
• Drive improvements in customer service using Plexus 5Es and Core Values.
• Use metrics to identify risks and work with functions to implement solutions.
• If applicable, mentor direct reports on leadership, succession, and development.

Skills

Team leadership

Customer focus

Relationship management

Education

Bachelor's degree (or equivalent)

6+ years related experience

Job description

Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level.

Salary Range:

$85,100.00 - $127,700.00

Purpose Statement:

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities:

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• Bachelor’s Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.