Customer-First Universal Banker

Minnwest Bank; East Gate Estates (MN); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Employer Match

Paid Holidays

Job summary

Minnwest Bank in New Prague, MN is seeking Universal Bankers at multiple levels to deliver outstanding service, build customer relationships, and support banking functions including transactions, account openings, and digital banking education.

Starting pay varies by level, and Minnwest Bank offers comprehensive benefits. The role emphasizes strong cash handling, accuracy, professionalism, and the ability to communicate effectively with customers.

Qualifications

• High school diploma or GED required.
• Proven cash handling and customer service experience.
• Strong attention to detail and accuracy; professional communication.

Responsibilities

• Provide exceptional customer service during all customer interactions.
• Process transactions accurately, recognize fraud red flags.
• Assist customers with basic account maintenance and digital tools.
• Perform teller functions including deposits, cashing, and balancing cash drawer.

Skills

Customer service

Cash handling

Attention to detail

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker

New Prague Retail Full-time Regular OFFICE 5D New Prague, MN, US

30+ days ago Requisition ID: 1368

Salary Range: $16.00 To $27.90 Hourly

About Minnwest: Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Job Summary:Universal Bankers are responsible for delivering exceptional customer service while building and maintaining customer relationships at the bank branch. This role supports a variety of banking functions including transactional services, account opening, consumer lending support, digital banking education, and identifying customer financial needs.

Level placement is based on experience, knowledge, and demonstrated banking expertise. Each level builds upon responsibilities, knowledge, and expectations of the preceding level. Employees are expected to continue performing the primary responsibilities associated with lower levels while taking on the additional responsibilities outline for their assigned level.

Universal Banker I (Assistant)

Starting Pay Range:$16-$18/hour

Primary Responsibilities:

• Provide exceptional customer service during all customer interactions
• Process customer transactions accurately and efficiently, recognizing red flags regarding frauds and scams
• Assist customers with basic account maintenance and digital banking tools
• Perform teller functions including but not limited to receiving checks and cash for deposit, verifying cash and endorsement, issuing receipts, issuing cashier’s checks, cashing checks, and paying out fund upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
• 6 months cash handling and customer service experience
• Strong attention to detail and accuracy
• Dependable, organized team player with a positive attitude
• Ability to communicate with customers in a professional manner
• Basic computer skills including proficiency with the Microsoft Office Suite
  

Preferred Qualifications:

• High school diploma or equivalent (GED)
• Ability to multi-task, be organized, effective time management
• Proven ability to balance a cash drawer accurately

Universal Banker II

Starting Pay Range:$18.40-$20.70/hour

Primary Responsibilities:

• Open new consumer deposit accounts and accurately process all deposit account paperwork for new and existing customer accounts
• Assist existing customers with account changes or inquiries, or any issues or questions they may encounter with their online products/services
• Proactively promote and identify cross-selling opportunities to achieve individual, team and organizational sales and service goals
• Provide referrals and other opportunities to other business lines (Insurance, Mortgage, etc.)
• High school diploma or equivalent (GED)
• 1 year cash handling experience in a customer-facing role
• 1 year of customer service experience orproven proficiency in Minnwest Consumer Account Opening Training
• Previous experience in a bank/financial institution or a 2 or 4-year degree in finance, business or accounting
• Strong attention to detail and accuracy
• Ability to communicate with customers in a professional manner
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Basic computer skills, including proficiency with the Microsoft Office Suites

Preferred Qualifications:

• 2 years of customer service experience
• 1 year of consumer banking account opening, closings, and account maintenance
• Ability to multi-task, be organized, with effective time management
• Ability to identify customer needs and recommend appropriate products and services

Universal Banker III (Intermediate)

Starting Pay Range:$20.70-$23.36/hour

Primary Responsibilities:

• Open new small business and complex business deposit accounts and accurately process all deposit account paperwork for new and existing customer accounts
• Open and service advanced fiduciary accounts including guardianships, conservatorships, rep payees/VA
• Open and service tax advantage accounts such as beneficiary IRAs, conversions and recharacterizations, transfers and rollovers
• High school diploma or equivalent (GED)
• 2 years of cash handling experience in a customer-facing role
• 2 years of customer service experience
• 1 year of experience in retail banking, or financial services in a customer facing sales role
• 1 year consumer, business, and fiduciary account opening orproven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner.
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Intermediate level computer skills, including proficiency with the Microsoft Office Suite

Preferred Qualifications:

• 2 to 5 years of consumer banking account openings, closings, and account maintenance
• Effective time management skills including the ability to prioritize workload based on department and customer needs
• Ability to identify customer needs and recommend appropriate products and services
• Strong analytical and decision-making skills
• Knowledge of credit and regulatory policy as it relates to consumer lending

Universal Banker IV (Advanced)

Starting Pay Range:$24.80-$27.90/hour

Primary Responsibilities:

• Complete Ready Credit and installment loan applications for prospective loan accounts through Decision Pro and gather necessary documentation
• Review loan files to ensure accuracy and completeness. Verify borrowers’ information, employment history and creditworthiness.
• Communicate with other parties involved in the loan process. May have lending authority for Consumer credit and Home Equity Line of Credits. May have MLO role duties.
• High school diploma or equivalent (GED)
• 3 years of cash handling experience in a customer-facing role
• 3 years of customer service experience
• 2 years of experience in retail banking, or financial services in a customer-facing sales role
• 2 years consumer, business, and fiduciary account opening orproven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
• 1 year of consumer lending experience or proven proficiency in Minnwest Consumer Lending training
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner.
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Intermediate level computer skills, including proficiency with the Microsoft Office Suite

Preferred Qualifications:

• 2 to 5 years of consumer lending experience including Home Equity Lines of Credit
• Effective time management skills including the ability to prioritize workload based on department and customer needs
• Ability to identify customer needs and recommend appropriate products and services
• Strong analytical and decision-making skills
• Knowledge of credit and regulatory policy as it relates to consumer lending
• Familiarity with bank compliance requirements
• Working knowledge of consumer loan products

Schedule: Monday – Friday: 8:00 a.m. – 5:00 p.m.

• Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:$16 – $27.90/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission of your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.