Customer-First Teller: Elevate Banking & Referrals

Northwest-Bank; Amherst (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Northwest Bank is seeking a friendly Teller to join our Amherst retail team. You will greet customers, process transactions, and help identify referral opportunities to support branch sales goals.

The role emphasizes accuracy, security, and a high level of customer service both in person and via digital channels. Responsibilities include balancing cash, participating in daily operations, and collaborating with teammates to solve problems and provide education on products and services.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Greet customers and assist with questions and transactions.
• Balance teller drawer daily and assist in office meetings.
• Identify referral opportunities to drive financial wellness.
• Deliver exceptional customer experiences in person, by phone, and via email.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Microsoft Office

Teller System knowledge

Education

High School Diploma or equivalent

Tools

Teller System

Banking software

Job description

Northwest Bank is seeking a friendly Teller to join our Amherst retail team. You will greet customers, process transactions, and help identify referral opportunities to support branch sales goals.

The role emphasizes accuracy, security, and a high level of customer service both in person and via digital channels. Responsibilities include balancing cash, participating in daily operations, and collaborating with teammates to solve problems and provide education on products and services.