Dynamic Teller: Elevate Customer Banking & Wellness

Northwest-Bank; Erie (Erie County); On-site; USD 32,000 - 36,000; Full time

Job summary

Northwest Bank in Erie, PA seeks a friendly Teller to support daily banking needs and deliver exceptional customer service. You will handle transactions, balance drawers, and assist customers with questions while following security and compliance procedures.

The role emphasizes teamwork, accuracy in cash handling, and the ability to refer customers to appropriate banking services. Prior cash handling or retail experience is preferred, with a High School Diploma or equivalent.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Balance teller drawer daily and participate in office meetings and daily operations.
• Refer customers to appropriate team member for complex requests or products/services.
• Provide exceptional customer service in person, over the phone, and via email.
• Follow security, dual-control, and compliance procedures and support branch opening/closing tasks.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Microsoft Office

Teller System

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Erie, PA seeks a friendly Teller to support daily banking needs and deliver exceptional customer service. You will handle transactions, balance drawers, and assist customers with questions while following security and compliance procedures.

The role emphasizes teamwork, accuracy in cash handling, and the ability to refer customers to appropriate banking services. Prior cash handling or retail experience is preferred, with a High School Diploma or equivalent.