Customer Care Teller — Build Relationships & Service Excellence

Fifth Third; Grosse Pointe (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Service Representative/Teller in Grosse Pointe, MI. The role focuses on delivering excellent customer service, cash handling, and guiding customers to appropriate bank partners for their needs.

Responsibilities include handling inquiries, following up with customers, and maintaining confidentiality. Candidates should adhere to company policies and ethics while contributing to a positive customer experience. Local location: Grosse Pointe, MI.

Qualifications

• High school diploma or GED required.
• Ability to handle cash accurately and securely.
• Comfort interacting with the public and maintaining a professional appearance.
• Strong communication skills for customer inquiries and referrals.
• Ability to take initiative, exercise sound judgment, and resolve problems.
• Demonstrate Fifth Third core values and ethical conduct.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners for consultative conversations.
• Respond to customer questions and follow up with solutions.
• Be timely and responsive in communications to maintain clear lines of contact.
• Maintain confidentiality of customer information.
• Follow Bank policies and ethics to ensure a positive customer experience.

Skills

Cash handling

Customer interaction

Professionalism

Communication

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Customer Service Representative/Teller in Grosse Pointe, MI. The role focuses on delivering excellent customer service, cash handling, and guiding customers to appropriate bank partners for their needs.

Responsibilities include handling inquiries, following up with customers, and maintaining confidentiality. Candidates should adhere to company policies and ethics while contributing to a positive customer experience. Local location: Grosse Pointe, MI.