Customer-First Teller & Banking Champion

Beacon Bank; Pittsfield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank is seeking a Teller in Pittsfield, MA. The role involves handling deposits, withdrawals, and other transactions while delivering exceptional customer service and promoting digital banking options.

Ideal candidates have cash handling and prior customer service experience, strong communication and listening skills, and reliability for Saturday shifts. Some travel to nearby offices may be required.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment and decision‑making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and refer customers to line of business partners to meet goals.
• Meet or exceed teller incentive goals and contribute to branch objectives.
• Process deposits, withdrawals, check cashing, loan payments, and other services.
• Balance cash drawer daily within guidelines.
• Maintain compliance with bank policies and procedures, including security and confidentiality.

Skills

Interpersonal skills

Customer service

Communication skills

Listening

Judgment & decision-making

Basic computer skills

Attendance reliability

Saturday availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank is seeking a Teller in Pittsfield, MA. The role involves handling deposits, withdrawals, and other transactions while delivering exceptional customer service and promoting digital banking options.

Ideal candidates have cash handling and prior customer service experience, strong communication and listening skills, and reliability for Saturday shifts. Some travel to nearby offices may be required.