Teller: Customer-First Banking & Transaction Expert

Berkshire Bank Company; Woonsocket (RI); On-site; USD 57,308,000 - 71,409,000; Full time

Job summary

Beacon Bank in Woonsocket, RI is seeking a Teller to be the main contact for customers, processing financial transactions accurately and delivering outstanding service. The role focuses on cultivating relationships, promoting Beacon Bank's products, and supporting digital banking engagement while ensuring compliance with policies and regulatory requirements.

Responsibilities include handling deposits and withdrawals, balancing cash drawer, referring products to meet customer needs, and assisting

Qualifications

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information.
• Ensure compliance with banking regulations, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work.

Skills

Customer service

Interpersonal skills

Communication skills

Cash handling

Attention to detail

Education

High school diploma or equivalent

Job description

Beacon Bank in Woonsocket, RI is seeking a Teller to be the main contact for customers, processing financial transactions accurately and delivering outstanding service. The role focuses on cultivating relationships, promoting Beacon Bank's products, and supporting digital banking engagement while ensuring compliance with policies and regulatory requirements.

Responsibilities include handling deposits and withdrawals, balancing cash drawer, referring products to meet customer needs, and assisting