Remote Banking Call Center Specialist

Beacon Bank; Pittsfield (MA); Híbrido; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Beacon Bank Call Center in Pittsfield/Worcester, MA seeks a customer-focused specialist to handle inbound calls, assist with deposits and loans, and educate customers on online banking. You will resolve inquiries, perform research, and promote bank products.

Strong MS Office skills and at least 1 year of banking experience are preferred. The role supports a flexible environment with opportunities to cross-sell and collaborate with team members while maintaining compliance and delivering

Formación

• Minimum 1 year banking experience.
• Experience working remotely or in a flexible environment.
• Proficient with MS Office and strong customer service skills.

Responsabilidades

• Responds to inbound calls from internal and external customers; assists with account inquiries, deposits, loans, and online services.
• Resolves issues, researches questions, and follows up to ensure customer satisfaction.
• Cross-sells or refers to appropriate business lines to deepen customer relationships.

Conocimientos

MS Office proficiency

Problem solving

Excellent customer service

Teamwork

Multitasking

Educación

High School diploma

Herramientas

MS Office Suite

Descripción del empleo

Beacon Bank Call Center in Pittsfield/Worcester, MA seeks a customer-focused specialist to handle inbound calls, assist with deposits and loans, and educate customers on online banking. You will resolve inquiries, perform research, and promote bank products.

Strong MS Office skills and at least 1 year of banking experience are preferred. The role supports a flexible environment with opportunities to cross-sell and collaborate with team members while maintaining compliance and delivering