Lead Teller Supervisor - Customer Growth & Operations

Beacon Bank; Pittsfield (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in Pittsfield, MA seeks a Teller Supervisor to lead the teller line, supervise daily operations, and coach team members to deepen customer relationships. You will ensure compliance with policies and regulatory requirements while delivering exceptional service.

The role emphasizes supervisory responsibilities, operational controls, and developing staff to meet branch goals and enhance the customer experience.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• Proven results in a goal-driven sales or customer service environment.
• Supervisory experience with ability to direct and support staff.

Responsibilities

• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work.
• Oversee daily procedures, including audits, compliance, and record-keeping for teller line and ATM operations.
• Resolve complex transactions and client requests; coach staff and handle difficult issues.

Skills

Customer service

Leadership

Communication

Organizational skills

MS Office

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in Pittsfield, MA seeks a Teller Supervisor to lead the teller line, supervise daily operations, and coach team members to deepen customer relationships. You will ensure compliance with policies and regulatory requirements while delivering exceptional service.

The role emphasizes supervisory responsibilities, operational controls, and developing staff to meet branch goals and enhance the customer experience.