Bank Teller: Customer Experience Champion

Beacon Bank; Town of Lebanon (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in New Lebanon, NY seeks a Teller to serve as the main contact for customers, handling deposits, withdrawals and other services with accuracy and care.

You will promote Beacon Bank products, assist customers with digital banking, and support branch initiatives while ensuring compliance with bank policies and regulatory requirements. Weekend availability and travel to nearby offices are required.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information.
• Ensure compliance with banking regulations, including BSA/AML.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work.

Skills

Interpersonal skills

Customer-focused

Flexible in fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Beacon Bank in New Lebanon, NY seeks a Teller to serve as the main contact for customers, handling deposits, withdrawals and other services with accuracy and care.

You will promote Beacon Bank products, assist customers with digital banking, and support branch initiatives while ensuring compliance with bank policies and regulatory requirements. Weekend availability and travel to nearby offices are required.