Customer-First Store Specialist: Merchandising & Service

Ocean-State-Job-Lot; Mahopac (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Mahopac, NY is seeking a Store Specialist to deliver friendly customer service, process complex POS transactions, and merchandise assigned areas according to company guidelines.

The role supervises associates, maintains displays, and supports leadership with store operations. Full-time availability including nights and weekends is required; 18+ years old. OSJL offers a comprehensive benefits package and employee perks.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashiering

Team coordination

Job description

Ocean State Job Lot in Mahopac, NY is seeking a Store Specialist to deliver friendly customer service, process complex POS transactions, and merchandise assigned areas according to company guidelines.

The role supervises associates, maintains displays, and supports leadership with store operations. Full-time availability including nights and weekends is required; 18+ years old. OSJL offers a comprehensive benefits package and employee perks.