Customer-First Service Advisor | Troubleshooter & Liaison

City Limits Nissan; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Supplemental Insurance

Job summary

City Limits Nissan is looking for a Service Advisor to enhance customer experience by providing support and resolving issues related to products and services. You will engage with customers, document records, and develop product knowledge.

The ideal candidate possesses strong communication skills, a positive attitude, and the ability to multitask effectively. Join us to help create lasting relationships with our clients while embracing our motto: "We Say Yes!".

Qualifications

• Previous experience in customer service, sales, or related fields is a plus.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.

Skills

Technical

Build Rapport

Communication skills

Customer service

Multi-Tasking

Service Advisor

Troubleshooting

Detail oriented

Auto service & repair knowledge

Job description

City Limits Nissan is looking for a Service Advisor to enhance customer experience by providing support and resolving issues related to products and services. You will engage with customers, document records, and develop product knowledge.

The ideal candidate possesses strong communication skills, a positive attitude, and the ability to multitask effectively. Join us to help create lasting relationships with our clients while embracing our motto: "We Say Yes!".