Service Advisor

Gwinnett Place Nissan; Duluth (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Plan

401(k) Retirement Plan

Paid Vacations

Clear Promotion Tracks & Flexibility

Long Term Job Security

Friendly Working Environment

Job summary

Gwinnett Place Nissan in Duluth, GA is seeking a Service Advisor to own the customer experience in the service lane. You’ll greet vehicle owners, explain repair processes, coordinate scheduling, and collaborate with technicians to ensure timely, courteous service.

Experience in customer service or retail is welcomed, and strong communication, time management, and a neat professional appearance are expected as you help our team deliver a positive dealership experience.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and punctuality.
• Professional, well-groomed appearance and strong communication with customers.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Communication

Time management

People management

Job description

As a trusted Duluth Nissan dealership, Gwinnett Place Nissan always goes above and beyond the call of duty. Our rapid growth and fast-paced environment make this an awesome place to work.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• Health & Dental Plan
• 401(k) Retirement Plan
• Paid Vacations
• Clear Promotion Tracks & Flexibility to Growth
• Long Term Job Security
• Friendly Working Environment

RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen