Service Advisor

Sheridan Ford; Wilmington (DE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Job summary

Sheridan Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet vehicle owners, explain repair steps, and coordinate technician scheduling with professionalism and care.

We welcome newcomers to automotive service and value prior roles in customer service, retail, hospitality, or restaurant settings. We offer medical and dental, a 401K, paid time off, paid training, employee vehicle plans, and flexible work

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management skills.
• Strong communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee drive lane flow; ensure prompt, courteous, and effective service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Optimize daily technician time to meet service demand.
• Distribute work between technicians efficiently.

Skills

Organized

Friendly personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Sheridan Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen