Customer-First Service Advisor — Flexible Hours & Benefits

Thoroughbred Ford of Platte City, Inc; Platte City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Thoroughbred Ford of Platte City, Inc. is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. You will verify insurance for maintenance, set up loaner cars, and clearly explain repairs and charges.

The role emphasizes customer satisfaction, accurate estimating, and timely updates to clients. A history with Ford or automotive service is a plus, and a long‑term career with a growing dealership is encouraged.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles and vehicle maintenance processes.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Problem solving

Energetic personality

Basic computer skills

Attention to detail

Physical stamina

Education

High school diploma or equivalent

Job description

Thoroughbred Ford of Platte City, Inc. is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. You will verify insurance for maintenance, set up loaner cars, and clearly explain repairs and charges.

The role emphasizes customer satisfaction, accurate estimating, and timely updates to clients. A history with Ford or automotive service is a plus, and a long‑term career with a growing dealership is encouraged.