Customer-Facing Service Advisor | Growth & Benefits

Lost Pines Toyota; Bastrop (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

Employee discount on vehicles

Job summary

Lost Pines Toyota is seeking an Express Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and quick lube techs. You will present additional services using low pressure, high integrity methods and provide accurate repair estimates. Maintain customer satisfaction and follow up on repairs.

Join a dealership that emphasizes attentive service, clear communication, and a supportive team environment with comprehensive benefits.

Qualifications

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate to techs
• Present additional services using low pressure, high integrity methods

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate to techs
• Present additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure all work is complete
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index scores in accordance with dealership standards

Job description

Lost Pines Toyota is seeking an Express Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and quick lube techs. You will present additional services using low pressure, high integrity methods and provide accurate repair estimates. Maintain customer satisfaction and follow up on repairs.

Join a dealership that emphasizes attentive service, clear communication, and a supportive team environment with comprehensive benefits.