Customer-First Retail Sales Associate - Discounts & Growth

Macy's; Merrillville (IN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to deliver outstanding customer service and personalized product recommendations. You’ll engage customers on the sales floor and in the fitting rooms, turning visits into memorable experiences by using product knowledge and a warm, personal approach.

You will help keep the selling space clean and inviting, greet customers, and contribute to meeting daily sales goals through teamwork and proactive engagement with shoppers.

Qualifications

• Provide friendly, attentive customer service and personalized product recommendations.
• Help customers find sizes and styles, answer questions, and close sales.
• Maintain a welcoming and organized selling space on the floor and in fitting rooms.
• Collaborate with teammates to meet daily sales goals and deliver great store experiences.

Responsibilities

• Greet customers, establish needs, and offer personalized product suggestions.
• Maintain clean, organized selling floor and fitting rooms throughout the shift.
• Process transactions accurately using the POS system and handle merchandise moves.
• Support loyalty programs and drive store performance through customer engagement.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Education

High School Diploma

Tools

POS system

Job description

Macy's is seeking a Retail Selling Colleague to deliver outstanding customer service and personalized product recommendations. You’ll engage customers on the sales floor and in the fitting rooms, turning visits into memorable experiences by using product knowledge and a warm, personal approach.

You will help keep the selling space clean and inviting, greet customers, and contribute to meeting daily sales goals through teamwork and proactive engagement with shoppers.