Customer-First Relationship Banker

Community Bank, N.A.; Town of Westfield (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) and its Community Bank, N.A. division seek a Relationship Banking Representative to deliver a customer-centric in-branch experience. You will handle teller and desk tasks, educate clients on digital tools, and refer complex needs to specialists.

You will support everyday banking, open and close accounts, and promote trust through active listening and empathetic service while adhering to policy and security standards.

Qualifications

• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail with accurate math skills.
• Ability to work in a fast-paced, customer-focused environment.
• Proficiency in digital tools and Microsoft Office.
• Ability to build trust and demonstrate empathy with customers.

Responsibilities

• Deliver a welcoming, professional customer experience at every interaction.
• Open new accounts, close accounts, and process wire transfers.
• Educate customers on digital banking tools and features.
• Refer customers to specialists for more complex financial needs.
• Support branch goals through needs-based conversations.

Skills

Customer service

Banking

Communication

Attention to detail

Digital literacy

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Digital banking platforms

Job description

Community Financial System, Inc. (CFSI) and its Community Bank, N.A. division seek a Relationship Banking Representative to deliver a customer-centric in-branch experience. You will handle teller and desk tasks, educate clients on digital tools, and refer complex needs to specialists.

You will support everyday banking, open and close accounts, and promote trust through active listening and empathetic service while adhering to policy and security standards.