Relationship Banking Specialist

Coca-Cola Beverages Northeast; Town of Ithaca (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Job summary

Community Financial System, Inc. (CFSI) is seeking a Relationship Banking Representative to deliver a customer-centric banking experience across teller and desk roles.

The position emphasizes consultative conversations, accurate transaction handling, and building trust with customers. You will educate customers on digital tools, guide them through transactions, and coordinate with internal teams to resolve issues while complying with policies and security standards.

Qualifications

• Excellent interpersonal, listening, and communication skills for meaningful financial conversations.
• Strong attention to detail with accurate math and documentation.
• Clear thinking and sound judgement in a fast-paced, customer-focused environment.

Responsibilities

• Deliver welcoming, professional customer experience in the lobby and guide their in-branch journey.
• Identify needs and educate customers on products, services, and digital tools.
• Process everyday transactions and inquiries accurately while educating customers on features.

Skills

Interpersonal skills

Active listening

Attention to detail

Documentation

Digital tools proficiency

Trust-building

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Banking systems/digital banking platforms

Job description

Community Financial System, Inc. (CFSI) is seeking a Relationship Banking Representative to deliver a customer-centric banking experience across teller and desk roles.

The position emphasizes consultative conversations, accurate transaction handling, and building trust with customers. You will educate customers on digital tools, guide them through transactions, and coordinate with internal teams to resolve issues while complying with policies and security standards.