Relationship Banker: Customer Experience Pro

Community Bank, N.A.; Village of Liverpool (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Vision & Dental insurance

401K with generous match

Job summary

Community Financial System, Inc. (CFSI) through its Community Bank, N.A. branch network is seeking a Relationship Banking Representative. You will serve as a frontline ambassador delivering a consistent, customer-focused experience in-branch, combining teller and desk duties with consultative conversations.

You will educate customers on digital tools, support account openings/closings, and coordinate with internal teams to resolve issues while following bank policies and security standards.

Qualifications

• Excellent interpersonal, listening, and communication skills for engaging customers.
• Strong attention to detail with accurate math.
• Clear thinking and sound judgement in a fast-paced, customer-focused environment.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience in-branch.
• Build trust by listening, asking questions, and understanding customer needs and goals.
• Process transactions and routine inquiries accurately; open/close accounts and initiate transfers.
• Educate customers on digital banking tools and self-service options.
• Coordinate with internal partners to resolve issues and improve the customer journey.

Skills

Interpersonal skills

Listening

Communication skills

Digital tools proficiency

Education

High School Diploma or GED

Internal product knowledge training

Job description

Community Financial System, Inc. (CFSI) through its Community Bank, N.A. branch network is seeking a Relationship Banking Representative. You will serve as a frontline ambassador delivering a consistent, customer-focused experience in-branch, combining teller and desk duties with consultative conversations.

You will educate customers on digital tools, support account openings/closings, and coordinate with internal teams to resolve issues while following bank policies and security standards.