Frontline Teller & Customer Experience Pro

Trustco Bank; Village of Ballston Spa (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Trustco Bank is seeking a Full-time Teller to serve as the frontline ambassador in a customer-focused branch. You will handle deposits, withdrawals, check cashing, and payments with accuracy while safeguarding financial privacy and maintaining security standards.

The role emphasizes exceptional service, product awareness, teamwork, and adherence to branch operations. Training and development opportunities accompany a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• Proven experience in customer service and cash handling.
• Strong verbal communication skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Highly organized with exceptional multitasking abilities.
• Ability to thrive in small team environments.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Product & Service Promotion: Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Client Support & Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Reconciliation & Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile ATMs. Maintain detailed reports and logs to ensure compliance and accurate record retention.

Skills

Cash handling

Customer service

Verbal communication

English fluency

Transportation access

Organization & multitasking

Training willingness

Stamina & lifting 10-20 lbs

Education

High School Diploma or equivalent

Job description

Trustco Bank is seeking a Full-time Teller to serve as the frontline ambassador in a customer-focused branch. You will handle deposits, withdrawals, check cashing, and payments with accuracy while safeguarding financial privacy and maintaining security standards.

The role emphasizes exceptional service, product awareness, teamwork, and adherence to branch operations. Training and development opportunities accompany a comprehensive benefits package.