Customer-First Banker: Tech-Savvy Relationship Builder

JPMorganChase; McAllen (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is a leading financial services firm committed to delivering exceptional client experiences. As an Associate Banker, you will greet clients, provide attentive service, and use Chase Mobile App and online tools to meet their banking needs inside the branch.

You will open new accounts, handle day-to-day transactions, educate clients on digital solutions, and collaborate with the team to deliver seamless service while adhering to policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Customer service

Relationship building

Communication

Problem solving

Teamwork

Tech literacy

Attention to detail

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATM operations

Job description

Chase is a leading financial services firm committed to delivering exceptional client experiences. As an Associate Banker, you will greet clients, provide attentive service, and use Chase Mobile App and online tools to meet their banking needs inside the branch.

You will open new accounts, handle day-to-day transactions, educate clients on digital solutions, and collaborate with the team to deliver seamless service while adhering to policies and regulatory requirements.