Customer-First Banker: Tech-Savvy Relationship Builder

Aumni; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker in the United States to deliver hospitality-driven service and use advanced banking solutions to support clients’ financial goals.

You will greet clients, manage lobby flow, open accounts, and assist with everyday transactions while adhering to banking policies. The role emphasizes building trusted relationships and delivering a seamless customer experience across Chase’s digital and branch channels.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Clear and polite communication to understand and help clients.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts per policies.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by active listening, empathetic questions, and sharing product knowledge.
• Perform branch operations including cash devices while following bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in the United States to deliver hospitality-driven service and use advanced banking solutions to support clients’ financial goals.

You will greet clients, manage lobby flow, open accounts, and assist with everyday transactions while adhering to banking policies. The role emphasizes building trusted relationships and delivering a seamless customer experience across Chase’s digital and branch channels.