Customer-First Banker: Hospitality & Digital Solutions

Aumni; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to deliver hospitable, knowledgeable service and to support clients in achieving their financial goals. The role focuses on welcoming clients, opening accounts, and educating customers on digital banking tools.

The successful candidate will build trusted relationships, collaborate with team members, and handle branch operations in line with regulatory requirements. A positive, client-first mindset is essential.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand needs.
• Strong communication skills and courtesy.
• Willingness to learn banking products and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and perform account servicing in compliance with policies.
• Educate clients on daily transactions and digital banking tools.
• Build relationships by listening, asking questions, and guiding clients.
• Support branch operations including cash devices while following policies.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitable, knowledgeable service and to support clients in achieving their financial goals. The role focuses on welcoming clients, opening accounts, and educating customers on digital banking tools.

The successful candidate will build trusted relationships, collaborate with team members, and handle branch operations in line with regulatory requirements. A positive, client-first mindset is essential.