Customer-First Bank Teller

United Bank of Southwest Alabama & Northwest Florida; Summerdale (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a teller to deliver outstanding customer interactions with accurate cash handling, fast service, and strong risk controls. You will handle deposits, withdrawals, check cashing, and referrals while maintaining a balanced cash drawer and complying with banking regulations.

The role requires strong customer service, basic math, and good communication skills, with opportunities for growth within a professional bank environment in

Qualifications

• 6 months cash handling, teller experience or customer service
• Exceptional customer service skills
• Basic computer skills including Microsoft Office and ability to learn internal technology systems
• Understanding of basic math concepts and cash counting
• Strong interpersonal and communication skills, both verbal and written
• Professional demeaner and superior problem-solving skills
• High School Diploma or equivalent
• Associates degree or higher preferred

Responsibilities

• Build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards
• Identifies customer needs and makes appropriate referrals through excellent service efforts
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately
• Maintains and balances a cash drawer, with extensive cash handling expected
• Handles customer requests such as service charge questions, account maintenance, or research
• Maintains a working knowledge of processes, products, and services offered
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure
• Adheres to professionalism standards to include demeanor, dress, and station orderliness
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act
• Any other duties as assigned by Management.

Skills

Cash handling

Customer service

Basic math

Computer skills

Interpersonal skills

Communication skills

Professional demeanor

Time management

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

Microsoft Office

Internal banking systems

Job description

United Bank of Southwest Alabama & Northwest Florida is seeking a teller to deliver outstanding customer interactions with accurate cash handling, fast service, and strong risk controls. You will handle deposits, withdrawals, check cashing, and referrals while maintaining a balanced cash drawer and complying with banking regulations.

The role requires strong customer service, basic math, and good communication skills, with opportunities for growth within a professional bank environment in