Bank Teller: Service-Driven & Precise Transactions

Servbank, sb Inc.; Bourbonnais (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Bank Teller at Servbank plays a key role in delivering excellent customer service while accurately processing a range of financial transactions. You will help customers with accounts and banking products, ensure policy compliance, and support cross-selling of services.

Responsibilities include handling deposits and withdrawals, balancing cash, maintaining records, and resolving issues promptly, all within regulatory guidelines and security protocols.

Qualifications

• High school diploma or equivalent; some college coursework in finance or related field is a plus.
• Strong numerical and analytical skills.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in handling financial transactions.
• Knowledge of banking products, services, and regulations is preferred.
• Proficiency in using banking software and computer systems.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assist customers with inquiries and provide information regarding their accounts and banking products.
• Educate customers on the bank's services and products to meet their financial needs.
• Conduct accurate and secure financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Verify customer identification and authenticate transactions according to established procedures.
• Count and verify cash and checks, ensuring accuracy in handling and recording transactions.
• Maintain and update customer account information and records in the bank's database.
• Generate necessary reports and documentation for transactions, account activities, and other required paperwork.
• Manage and balance cash drawer and coin vault within specified limits, ensuring accuracy and adherence to security procedures.
• Prepare daily settlements and reconcile transactions to maintain financial accuracy.
• Follow all regulatory requirements, policies, and procedures to ensure compliance with banking laws and regulations.
• Adhere to security measures and protocols to safeguard customer information, bank assets, and prevent fraudulent activities.
• Identify opportunities to cross-sell bank products and services, such as loans, credit cards, and investment opportunities, based on customer needs and preferences.
• Address and resolve customer complaints, discrepancies, and inquiries in a timely and effective manner.
• Escalate complex issues to appropriate supervisors or departments for resolution.
• Perform other duties assigned.

Skills

Numerical skills

Analytical skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent; some college coursework in finance or related field is a plus

Tools

Banking software

Job description

The Bank Teller at Servbank plays a key role in delivering excellent customer service while accurately processing a range of financial transactions. You will help customers with accounts and banking products, ensure policy compliance, and support cross-selling of services.

Responsibilities include handling deposits and withdrawals, balancing cash, maintaining records, and resolving issues promptly, all within regulatory guidelines and security protocols.