Customer-First Automotive Service Advisor

Bartlett Point S; Conway (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bartlett Point S in Conway, AR is seeking an Automotive Service Advisor who connects customers with our skilled technicians, ensuring vehicles receive appropriate care and customers leave satisfied.

The role emphasizes clear communication, accurate estimates, and coordinating with the shop team to keep timelines on track. Prior service-advisor experience is a plus, but not required. Our team values strong customer relationships and integrity.

Qualifications

• Experience in customer-facing auto service, or service writer roles is a plus.
• Strong understanding of automotive repair and maintenance services.
• Excellent communication and interpersonal skills with a customer-first attitude.
• Ability to multitask in a fast-paced shop environment.

Responsibilities

• Greet customers and assess service needs.
• Explain repair estimates and timelines clearly to customers.
• Coordinate with technicians to prioritize and schedule repairs.
• Upsell additional services based on inspections and guidelines.
• Obtain approvals for additional repairs and follow up on status.
• Process repair orders, invoices, and payments accurately.

Skills

Customer service

Automotive knowledge

Communication

Sales

Multitasking

People skills

Tools

POS systems

Service software

Job description

Bartlett Point S in Conway, AR is seeking an Automotive Service Advisor who connects customers with our skilled technicians, ensuring vehicles receive appropriate care and customers leave satisfied.

The role emphasizes clear communication, accurate estimates, and coordinating with the shop team to keep timelines on track. Prior service-advisor experience is a plus, but not required. Our team values strong customer relationships and integrity.